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In our example, we want access to the Awesome Coworker’s mailbox. When it does, start typing the name of the person whose mailbox you want to access. You’ll then see the Choose A Person window appear. In the Delegates window, go to the bottom section “Open these additional mailboxes:” and click the + When the Advanced window comes up, click on the Delegates tab

When the Accounts window comes up, click the Advanced button Now just expand the triangle next to the name and Outlook will show you the mailbox’s folders for you to access. If it doesn’t show up instantly, don’t panic. When you go back to your Outlook mail, you should see the shared mailbox in the sidebar below your primary account. When it does, click once to highlight it and then click Add.Īfter clicking Add, your shared mailbox will appear in the list. It should appear below as in this example. When it does, start typing the name of the mailbox you want to access. You’ll then see the Open Mailbox window appear. In the Delegation And Sharing window, click on the Shared With Me tab (#1) and then click the + in the lower left (#2).

When the Accounts window comes up, click Delegation And Sharing The first step is to go to the top menu to Tools - and then pull down to Accounts (Scroll down if you have “Classic” Outlook) NEW OUTLOOK The process is similar, but we’ll cover both here. You can tell which you have by looking at the “New Outlook” slider at the top of your Outlook window. Note that Outlook for Mac has two different looks - “New Outlook” and “Classic Outlook”. If you’re told you have access to a shared mailbox, here’s how you access it. That way we can be sure the departed employee loses access to their mail while the company is able to give access to people who who need it.

We work a lot with Microsoft 365 and when a person leaves a company, we convert their mailbox to a shared mailbox.